Terms of Service

1. General provisions

This Agreement is a contract between you and KNOWLEDGER LAB LLP (ТОО «KNOWLEDGER LAB»), BIN 230840042338, 23 Kyz Zhibek St., Almaty, 050020, Republic of Kazakhstan (“we”). It governs the use of the Agaio service: the agaio.io website and the Agaio applications for web and mobile.

By starting to use the Service, you accept this Agreement and the Privacy Policy. You may enter into this Agreement on your own from age 18; from 13 to 18 the Service is used with the consent of a legal guardian.

2. The Service

Agaio is an AI-agent platform: you create specialised agents, give them memory and skills, put them in teams, and get work done by talking to them in plain language; agents and skills can be published to a shared hub. The set of features may change and expand.

Agent responses are generated automatically from your data and AI models and may be inaccurate, incomplete, or incorrect; they are not professional advice (legal, medical, financial, or otherwise). Verify any information you base important decisions on.

3. Registration and your account

An account is required to use the Service. Provide accurate information and keep it up to date. You are responsible for safeguarding access to your account and for the actions taken under it. If you notice unauthorised access, write to us immediately: [email protected]. You can delete your account at any time right in the app.

4. Your content and licences

Your data and content remain yours: chats, agent configurations, skills, posts, and uploaded files (“Your Content”). You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, and display Your Content solely to operate, secure, and improve the Service — including sending it to AI model providers to generate the outputs you request, and displaying content you choose to make public.

If you publish an agent, skill, or post, you grant other users the licence needed to view, install, and use it, and you grant us the right to distribute it through the platform. You represent that you have the rights to Your Content and that it does not violate this Agreement, any law, or any third-party right. Results you obtain through agents from your own data belong to you.

5. Agents, skills and the hub

Skills, agents, and integrations offered by other users or third parties are provided by them, not by us; we do not vet or endorse them — you use them at your own risk. You are responsible for what agents you configure or operate do on your behalf, including delegating work to other agents.

6. Acceptable use — zero tolerance

We have ZERO TOLERANCE for objectionable, abusive, or illegal content and behaviour. You will not post, generate, upload, share, or configure an agent to produce content that:

• is unlawful or facilitates illegal activity;

• harasses, bullies, threatens, or incites violence against any person or group;

• is hateful or discriminatory on the basis of race, ethnicity, national origin, religion, disability, gender, age, sexual orientation, or gender identity;

• is sexually explicit, or sexually exploits or endangers minors;

• is spam, fraud, malware, or infringes others’ intellectual property or privacy.

You also will not impersonate others, interfere with the Service, attempt unauthorised access to others’ data, circumvent limits or moderation, or resell the Service without our consent.

7. Reporting, moderation and enforcement

Every hub post and reply can be reported from its menu, and you can block any author. We review reports and act on violations — typically within 24 hours — by removing content and restricting or terminating accounts for repeat or serious offences. We may moderate, filter, and remove content and suspend access to keep the platform safe and lawful — with notice to you where possible.

8. Intellectual property

The Service, its code, design, trademarks, and materials belong to us or our licensors. This Agreement transfers no rights in them to you other than the right to use the Service. If you send us feedback, you grant us a perpetual, royalty-free licence to use it. If you believe content infringes your intellectual property, contact [email protected].

9. Apple App Store — additional terms

For the iOS app, you acknowledge: this Agreement is between you and us only, not Apple; Apple has no obligation to provide maintenance or support; to the extent permitted by law Apple has no warranty obligation and is not responsible for product or intellectual-property claims; and Apple and its subsidiaries are third-party beneficiaries of this Agreement and may enforce it against you. You confirm you are not in a US-embargoed country or on a prohibited-parties list.

10. Disclaimers

The Service is provided “as is”. We do not guarantee uninterrupted or error-free operation, though we continuously work on reliability, and we make no warranty regarding availability, accuracy, or AI output.

11. Limitation of liability

To the extent permitted by law, our total aggregate liability for any claim relating to the Service is limited to the amount you paid to us, if any, for the Service in the last three months. We are not liable for indirect damages or lost profits, for decisions made on the basis of agent responses, for the operation of external systems you connect, or for losses caused by circumstances beyond our reasonable control. Nothing limits liability that cannot be limited by law.

12. Indemnification

You will indemnify and hold us harmless from claims, losses, and expenses (including reasonable legal fees) arising from Your Content, your use of the Service, your agents’ actions, or your violation of this Agreement or of any law or third-party right.

13. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access for a material breach of this Agreement or to protect the Service. Terms that by their nature should survive termination will survive.

14. Governing law and disputes

This Agreement is governed by the law of the Republic of Kazakhstan. We aim to resolve disputes by negotiation — write to us: [email protected]. If no agreement is reached, the dispute is referred to the court at the company’s location, Almaty. This Agreement does not limit mandatory rights granted to you by the law of your country of residence.

15. Changes to this Agreement

We may update this Agreement. We will announce material changes in advance — by email or an in-service notification — and update the date on this page. By continuing to use the Service after changes take effect, you accept the new version.

16. Company details and contact

KNOWLEDGER LAB LLP (ТОО «KNOWLEDGER LAB»)

BIN 230840042338

23 Kyz Zhibek St., Almaty, 050020, Republic of Kazakhstan

Email: [email protected]